Privacy Policy

Last updated: January 2025

Introduction

WelcomeAide Society ("WelcomeAide," "we," "our," or "us") is committed to protecting the privacy and security of the personal information of all individuals who use our website, services, and programs. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at welcomeaide.com and use our services.

Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, and other contact details you provide when filling out forms, subscribing to our newsletter, or reaching out to us.
  • Inquiry Information: Details about your inquiry type, subject, and message content when you submit our contact form.
  • Usage Data: Anonymous analytics data about how visitors interact with our website, including pages visited, time spent, and general geographic location, collected through Google Analytics.
  • Cookie Data: Information collected through cookies and similar technologies, as described in our cookie banner.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and requests
  • Provide and improve our programs and services
  • Send newsletters and updates (with your consent)
  • Analyze website usage to improve user experience
  • Comply with legal obligations
  • Protect the rights and safety of our users and staff

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

  • With your explicit consent
  • With service providers who assist us in operating our website and services, under strict confidentiality agreements
  • When required by law or to protect the safety of our users
  • In aggregated, anonymized form that cannot identify any individual

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption, and we limit access to personal data to authorized personnel only.

Cookies and Analytics

Our website uses cookies and Google Analytics to understand how visitors use our site. You can control cookie preferences through your browser settings and our cookie consent banner. Google Analytics collects anonymized usage data that helps us improve our website.

Your Rights

Under Canadian privacy law (PIPEDA and BC's PIPA), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw consent for data collection
  • Request deletion of your personal information
  • File a complaint with the Privacy Commissioner

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: privacy@welcomeaide.com
Mail: WelcomeAide Society, Vancouver, BC, Canada